Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to the carrier’s website. Simply click the link or enter your tracking number on the carrier’s site to see the latest updates.

Please allow 24–48 hours for tracking information to appear after receiving your confirmation email.
If you have not received a tracking email or the tracking link is not updating, contact our customer service team at Support@printpup.ca for assistance.

If you have received a shipping confirmation email, it means your order has already been produced and prepared for shipment. As all our products are personalized, print-on-demand items, we are unable to make any changes once production is complete.

To request any changes — such as updating your shipping address, product selection, or other order details — please contact us as soon as possible after placing your order, at Support@printpup.ca , and include your order number. Acting quickly increases the chance that we can adjust your order before it is finalized.

If you have received a shipping confirmation email, it means your order has already been produced and prepared for shipment. As all our products are personalized, print-on-demand items, we are unable to cancel your order once production is complete.

To request a cancellation, please contact us as soon as possible after placing your order, at Support@Printpup.ca , and include your order number. If your order has not yet entered production, we will cancel it and issue a full refund.

We aim to process and ship all orders as quickly as possible. For most orders, production takes 1–2 business days after payment is confirmed.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking details. If you have not received this email within the expected timeframe, please contact us at Support@Printpup.ca with your order number, and we will be happy to assist.

Our facility is located in Canada, and we ship most orders within 3–5 business days after payment is confirmed.

Delivery times after dispatch vary by destination:

• Canada & USA: Standard shipping typically takes 3–5 business days.
• International orders: Standard shipping typically takes 7–14 business days.
  
  If you have an urgent order, please select Expedited Shipping at checkout and email us at Support@printpup.cawith your order number. In many cases, we can produce and ship your order within 12 hours, and expedited delivery can arrive in 1–3 business days, depending on your location.

Please note that all delivery times are estimates and may be affected by customs clearance, weather conditions, or carrier delays.

We accept all major payment methods supported by Shopify, including Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, and Google Pay.
All transactions are processed securely, and your payment information is never stored on our servers.

Credit card payments can fail for several reasons, including:

1. The Billing address or postal code does not match your card issuer's records
2. The card has expired or reached its credit limit
3. The transaction was blocked by your bank for security reasons.
   

If your payment is declined, please double-check your details and try again, or contact your card issuer to confirm there are no restrictions. You can also try an alternative payment method such as PayPal or Shop Pay.

We occasionally offer discount codes through our newsletter, social media, and special promotions. To make sure you never miss an offer, subscribe to our email list and follow us on Instagram and Facebook.

If you have a discount code, enter it at checkout before completing your payment, discounts cannot be applied after an order is placed.

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To request a return, please email us at Support@printpup.ca with your order number, the item(s) you wish to return, and the reason for your request. Our team will review your request and provide you with return instructions if your order is eligible under our return policy.

As all our products are personalized, print-on-demand items, we can only accept returns in the following situations:

• The item is defective or damaged upon arrval.
• The item is significantly different from the one you ordered.

Return requests must be made within 14 days of delivery. Items must be unused, in their original condition, and in the original packaging.

We do not accept returns for change of mind or incorrect personalization details provided by the customer.

Because our products are made to order, we cannot offer direct exchanges for different designs or personalizations.

If you have received a defective or incorrect item, please contact us at Support@printpup.ca with your order number and photos of the issue. We will arrange a replacement at no additional cost.

If the return is due to our error (e.g., defective product, wrong item shipped), we will cover the cost of return shipping.

If the return is due to other reasons that are eligible under our policy, you will be responsible for return shipping costs.

Please contact us at Support@printpup.ca within 7 days of receiving your order, and include:

• Your order number
• Photo showing the defect
• A brief description of the issue

Once we verify the problem, we will send you a replacement or issue a refund at no additional cost.